Once your order has been shipped, you will receive an email containing a tracking link allowing you to check the status of your package at any time.
If you have not received this email, please do not hesitate to contact us.

Yes, you can request a modification or cancellation within 12 hours of placing your order, as long as it has not yet been shipped.
Once the order has been shipped, it will no longer be possible to modify it.

Yes, as long as your order is being prepared.
Please contact us as soon as possible so that we can update your delivery information.

If your package has not arrived within the estimated delivery time:

1. Check your tracking link first.
2. Contact your post office or collection point.
3. Please provide us with your order number.

We will do our best to resolve this issue as quickly as possible.

At the moment, we only offer standard delivery.
Express delivery may be available soon.

Because your satisfaction is essential to us, we have implemented a simple and transparent return policy. You have 14 days after receiving your order to inform us if you wish to make a return.

Returned items must be:
in their original condition, unworn, returned in their original box and packaging.

Before initiating any return procedure, we invite you to consult our full return policy directly on our website.

To request a return, please contact us by email, indicating your order number and the reason for the return.
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Once your request has been reviewed and approved by our team, you will receive all the necessary return instructions by email.

Upon receipt and inspection of the returned item, a confirmation email will be sent to you with details regarding
your refund.

The refund will be processed within a maximum of two weeks after receipt of the package and will be made
directly via the original payment method.

Exception: Personalized jewelry cannot be returned or exchanged, as each piece is created exclusively according to
your wishes.

We accept exchange requests subject to product availability.
The item must be returned new, unworn and in its original packaging.

For a simple and transparent process, exchanges are made in the form of a refund followed by a new order.
This allows us to handle each request with care and precision.

Of course, our team remains at your disposal to assist you at every step.

For international orders, exchanges are processed as a refund after receipt of the returned item, followed by a new order for the desired item.

Return shipping costs are the responsibility of the customer.

Once your item is received, processing takes 5 to 7 business days.
You will be notified as soon as your return or exchange has been approved.

Return shipping costs are the responsibility of the customer, except in the case of a defective item or an error on our part.

Some offers are valid only on a selection of items or for a limited time.
Please check that:
the promo code is still valid, the offer conditions are met, the code was correctly applied before payment.

If you have any doubts, please do not hesitate to contact us.

Our special offers are featured on our website.
You can also discover them in preview on our social networks, Instagram and TikTok (@rosalysjewels) , as well as in our dedicated emails.

Unless otherwise stated, only one promotional or discount code can be used per order.

Our prices may vary depending on promotions or new products.
Purchases made before or after a promotional offer are not eligible for a price adjustment or a refund of the price difference.

Each product page indicates the item's availability in real time.
If a piece of jewelry is temporarily unavailable, you will be notified directly on its page.

We provide a specific size guide for rings to help you choose the ideal size.
For other jewelry, the dimensions are indicated in the description of each product.
If you are unsure which size to choose or would like personalized advice, please don't hesitate to contact us. We would be happy to help.
to help you.

As our jewelry is made to order, size adjustment is not possible after production.
We therefore recommend that you carefully check your size before finalizing your purchase.

Our jewelry is carefully selected to offer you elegance and comfort every day.
They are hypoallergenic and designed for sensitive skin.

To preserve the shine of your jewelry, we recommend:
to clean them gently with a soft cloth, to avoid any contact with water, perfumes and chemicals, to store them in their case when not being worn.

These simple steps will help preserve the beauty of your jewelry.

For any questions, you can contact us via the contact form on our website.
We will respond within 24 to 48 business hours.